Returns Policy

Returns and Exchanges - Swedish customers

Goods can be returned and exchanged within 14 days from the collection of the consignment Goods returned must be unused and undamaged, with labels and any original packing remaining. Return freight is free of charge.

A return label will be included in the original shipment. We cannot handle exchanges. If you would like to change to another size, simply place a new order and return the original item. The goods shall be returned together with a completed return form. Please use the bag that the goods were delivered in, unless the bag has been damaged.

When we have received and approved the return, we will contact you by e-mail and inform you about exchange or refund. Please expect two weeks from returning the goods until repayment is made. Please use the Postnord return label for easy returns. Customers shall leave their package at a Postnord representative.

We charge a handling fee of 50 SEK/5 EUR/5 USD on returns. If you order a new item as exchange, this fee is not charged.

Returns and Exchanges - International customers

Goods can be returned and exchanged within 14 days from the collection of the consignment. Goods returned must be unused and undamaged, with labels and any original packing remaining. Returns are free of charge. CALISS will not refund the original freight cost in the original order.

If you would like to return an item, please contact customer service on info@caliss.com to obtain a RAN (Return Authorization Number). This shall be included in your return. The goods shall be returned together with a completed return form. Please use the bag that the goods were delivered in, unless the bag has been damaged. When we have received and approved the return, we will contact you by e-mail and inform you about exchange or refund. Please expect two weeks from returning the goods until repayment is made. We cannot handle exchanges. If you would like to exchange a product, simply place a new order and return the original item.

We charge a handling fee of 50 SEK/5 EUR/5 USD on returns. If you order a new item as exchange, this fee is not charged.

Returns and Exchanges - Customers outside of the EU

Goods can be returned and exchanged within 14 days from the collection of the consignment. Goods returned must be unused and undamaged, with labels and any original packing remaining. Returns are free of charge. CALISS will not refund the original freight cost in the original order.

If you would like to return an item, please contact customer service on info@caliss.com to obtain a RAN (Return Authorization Number). Together with the RAN number you will receive a Commercial Invoice for the customs, as well as a FedEx packing slip. This shall be included in the plastic pocket (included in the shipment) that you attach on the return box. The goods shall be returned together with a completed return form.

Please use the box that the goods were delivered in, unless the box has been damaged. When we have received and approved the return, we will contact you by e-mail and inform you about exchange or refund. Please expect two weeks from returning the goods until repayment is made.

We charge a handling fee of 50 SEK/5 EUR/5 USD on returns. If you order a new item as exchange, this fee is not charged.