Terms of service
Price
For customers within the EU, all prices include VAT. For customers outside the EU, the local VAT and duty fees are at our expense.
Order confirmation
Once we have received your order, you will receive an order confirmation from us by e-mail. Check that your order confirmation is correct. The order confirmation is generated automatically and we reserve the right to manually adjust incorrect information, such as price, delivery time, etc.
Payment
We currently accept payment through Stripe which means you can easily pay with your local payment options.
Returns and Exchanges — Swedish customers
Goods can be returned and exchanged within 14 days from the collection of the consignment. Goods returned must be unused and undamaged, with labels and any original packing remaining. We charge a return fee of 49 SEK. If you order another item as exchange, the return fee will be refunded. To initiate a return, please visit your order confirmation e-mail or our website and follow the return instructions online. If you need assistance, please contact info@prtect-me.com.
Returns and Exchanges — EU and other European Countries
Goods can be returned and exchanged within 14 days from the collection of the consignment. Goods returned must be unused and undamaged, with labels and any original packing remaining. Returns are free. To initiate a return, please visit your order confirmation e-mail or our website and follow the return instructions online. If you need assistance, please contact info@prtect-me.com.
Returns and Exchanges — International customers outside of Europe
Goods can be returned and exchanged within 14 days from the collection of the consignment. Goods returned must be unused and undamaged, with labels and any original packing remaining. To initiate a return, please visit your order confirmation e-mail or our website and follow the return instructions online. If you need assistance, please contact info@prtect-me.com.
Claims
We guarantee that the goods you receive are fault-free when shipped. Should you receive damaged goods, contact us as soon as possible, but no later than 14 days from collecting the consignment, providing pictures of damaged goods. If the goods have been damaged during transport, please take a picture of the damaged packaging and keep the packaging. The faulty goods must be in unused condition. Return the goods together with a completed return form, stating clearly that it is a warranty claim. Once we have received the goods and approved the claim we will send your replacement goods if they are in stock and refund your shipping costs. If the goods are not in stock you will receive a gift certificate and a refund of your shipping costs. In case of dispute, and where the purchaser is a private individual, we refer to ARN (The Swedish National Board for Consumer Complaints). We follow their recommendations. The Swedish Consumer Rights Act applies to purchases from us. For further information, visit www.konsumentverket.se. For further information within the EU, visit www.konsumenteuropa.se.
Transport damage
If you discover that the consignment is damaged when you collect it from your post office or when FedEx delivers it, you must report it immediately to the shipper concerned. If you discover the damage later on, you may contact us at info@prtect-me.com. As a customer you are responsible for ensuring the goods are not damaged or lost when returning them to us.
Uncollected goods
We reserve the right to charge for shipping, return shipping, administration and invoicing in respect of uncollected goods.
Stock
We reserve the right not to immediately update the webshop regarding products out of stock. If one or more items in your order are out of stock, we will inform you by e-mail.
Product information
We disclaim any liability for printing errors on our website. We strive to ensure the presentation of our products is as close to reality as possible with regards to shape and colours, but we cannot guarantee all images will exactly reproduce a product's true appearance.
Security and confidentiality
MKO Design AB guarantees that it will never hand over your personal information or e-mail address to third parties except where special grounds exist, e.g. that the police, prosecution service or similar requires the information. Your personal information will be used by us for the purpose of fulfilling our obligations towards you. If you subscribe to our newsletter, we will send information and product offerings by e-mail. You can unsubscribe from our newsletter at any time. You always have the right to access the personal information registered about you.
Cookies
A cookie is a text file sent from a webpage, e.g. prtect-me.com, to your computer. It will be stored in your computer either in the memory (session cookie) or as a small text file (text-based cookies). Cookies are used to store your login information and your shopping cart when you are browsing our website. If your web browser is set to not accept cookies, you will not be able to place an order on our webpage. You can easily change this setting in your web browser. Please note that we do not use cookies to store personal information about our customers. If you have further questions about terms and conditions, please visit the web page of the Swedish Consumer Agency: www.konsumentverket.se.