Returns Policy
Returns and Exchanges - Swedish customers
Goods can be returned and exchanged within 14 days from the collection of the consignment Goods returned must be unused and undamaged, with labels and any original packing remaining. Return freight is free of charge.
A return label will be included in the original shipment. We cannot handle exchanges. If you would like to change to another size, simply place a new order and return the original item. The goods shall be returned together with a completed return form. Please use the bag that the goods were delivered in, unless the bag has been damaged.
When we have received and approved the return, we will contact you by e-mail and inform you about exchange or refund. Please expect two weeks from returning the goods until repayment is made. Please use the DHL return label for easy returns. Customers shall leave their package at a DHL representative.
Returns and Exchanges - International customers
Goods can be returned and exchanged within 14 days from the collection of the consignment. Goods returned must be unused and undamaged, with labels and any original packing remaining. Returns are free of charge. CALISS will not refund the original freight cost in the original order.
If you would like to return an item, please contact customer service on info@caliss.com and we will help you with the return. The goods shall be returned together with a completed return form. Please use the bag that the goods were delivered in, unless the bag has been damaged. When we have received and approved the return, we will contact you by e-mail and inform you about exchange or refund. Please expect two weeks from returning the goods until repayment is made. We cannot handle exchanges. If you would like to exchange a product, simply place a new order and return the original item.
Returns and Exchanges - Customers outside of the EU
Goods can be returned and exchanged within 14 days from the collection of the consignment. Goods returned must be unused and undamaged, with labels and any original packing remaining. Returns are free of charge. CALISS will not refund the original freight cost in the original order.
If you would like to return an item, please contact customer service on info@caliss.com and we will help you with the return. The goods shall be returned together with a completed return form. Please use the bag that the goods were delivered in, unless the bag has been damaged. When we have received and approved the return, we will contact you by e-mail and inform you about exchange or refund. Please expect two weeks from returning the goods until repayment is made. We cannot handle exchanges. If you would like to exchange a product, simply place a new order and return the original item.